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Covid-19 Office Protocol
On March 15, 2020, we had to summarily cancel all patient future appointments in light of COVID-19. As we slowly re-introduce routine orthodontic care, we will contact our patients by email with our revised clinic schedule. Please contact us by email at i or by text at +1 (844) 413-3075 to book an appointment. While many things have changed, our commitment to our patients' health and safety remains. The following guiding measures (outlined below) have been identified as foundational for reintroducing routine orthodontic care services at Orthodontics Victoria.
Friday: 2pm-5pm; Saturday: 7:30am to 5pm; Sunday: 7:30am -5pm
One to two days prior to your appointment, kindly complete the Pre-Appointment Questionnaire (PAQ) and email it to us. Submission is strictly by email only. We will not be able to accommodate your appointment without having received the completed questionnaire before you arrive for your appointment.
Patients are requested to wear a facial mask when possible to cover nose and mouth. Patients and their guardians who do not have signs or symptoms or potential exposures to COVID-19 are not required to wear a facial mask according to CDSBC; however, they must perform hand hygiene at all times and maintain a minimum 2-metre distance from others at entrances and in any designated waiting areas. Medical masks and N-95 respirators are reserved for healthcare workers and other first responders.
Our waiting room will only accommodate 3 individuals at a time to maintain physical distancing. Family members are requested to wait in car. If a parent or a guardian needs to be present, please feel free to wait in our waiting room. If you need to be present with your child in our treatment bay, please let us know by email prior to appointment to move your appointment to a more suitable time. We request that you do not bring any personal items (bag, jacket, cellphone, food, etc) into our treatment area. We have a closet that you can use in the hallway (next to our toothbrushing station).
Non-Contact Temperature Testing
We will perform non-contact thermal testing for both patients and employees. The test is not recorded, and are conducted safely and respectfully. Kindly let us know if you do not wish your temperature taken. Individuals with temperatures at or above 38˚C (100.4˚F), are advised to return home, self-isolate, seek medical help.
Feel free to use our hand sanitizers in our reception area as you enter our office. Hand sanitizers are external use only and they are flammable. When using this product avoid contact with eyes. If contact occurs, rinse thoroughly with water.
Washing your hands frequently can help prevent the spread of COVID-19. Here is how to wash properly:
Rub your hands vigorously for at least 20 seconds.
Scrub all surfaces, including the backs of your hands, wrists, between your fingers and under your fingernails.
Dry your hands with a clean towel or air-dry them.
Avoid Touching Surfaces
Surface areas in general are reservoirs for viruses, bacteria, and other germs. Research suggests viruses may survive for hours or even days. Simply touching a contaminated surface won’t give you COVID-19. But then touching your mouth, nose, or eyes can transfer the virus to those sensitive spots, allowing the virus to enter the body and cause infection
1.5% Hydrogen Peroxide RInse
To date there are no high-quality studies on the virucidal efficacy of commonly used oral mouthwashes. Both povidone-iodine and hydrogen peroxide do exhibit some virucidal activity against respiratory viruses. As a clinical workflow regarding aerosol generating procedures, the patient may be asked to rinse with 10 ml of 1.5% hydrogen peroxide for 1 minute prior to certain procedures.